At Iconic Premium, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

   • Products must be returned within 7 days of purchase.

   • Items must be unused, unwashed, and in their original condition with tags attached.

   • Customized or tailored products cannot be returned unless there is a defect.

2. Refund Process

   • Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

   • Approved refunds will be processed within 7-10 business days.

   • Refunds will be issued to the original payment method or as store credit, as per your preference.

3. Exchange Policy

   • Exchanges are allowed for size or color changes, subject to availability.

   • The exchange request must be made within 7 days of receiving the product.

4. How to Initiate a Return or Exchange

   • Contact our customer support team via email or phone.

   • Provide your order number and details of the issue.

   • Our team will guide you through the process.